The video chat is imbedded in your personal screen area, and it worked very well in our sessions. Because you’re assigned to a primary bookkeeper and his or her team, you know that they’re up to speed on your financial situation. We were able to do a test drive of QuickBooks Live to see firsthand how it worked and were pleased by three of its key attributes. First, it’s very structured, thanks to the QuickBooks Live Hub, which is available 24/7. You can check on your bookkeepers’ progress there and see their schedules to make an appointment for a video chat.

Accurate Books Guarantee is only available for active customers of QuickBooks Live Monthly Bookkeeping who have provided their current business tax return. If your Live Bookkeeper makes an error that requires you to re-open your books for any month, we’ll correct the error in your books for the month that the error occurred at no additional charge. Use the QuickBooks Live Bookkeeping service to make sure your books are up-to-date, accurate, and ready for tax time. With QuickBooks Live Bookkeeping, you have access to a dedicated QuickBooks-certified bookkeeper who works with you to understand your business and supports you along with their team. They categorize transactions, reconcile accounts, and are available to meet with you to go over updated reports or answer any questions you have. While the software would continue to function for end users after that date, Inuit will no longer provide software updates for security and functionality.

Despite this user friendliness, some accounting activities take time and knowledge a busy business owner just may not have. When QuickBooks Online can’t deliver the comprehensive picture you need of your finances, QuickBooks Live, with its direct access to a team of bookkeeping experts, can help you stay on top of your finances. QuickBooks Live, Decimal and Ignite Spot Accounting are three competitors that offer subscription bookkeeping services.

How does QuickBooks Live Bookkeeping work?

Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. Your bookkeepers will work to ensure that your QuickBooks Plus data is accurate, up-to-date, and ready for tax time. They accomplish this by interacting with your QuickBooks Online Plus account in three primary ways. QuickBooks is an easy-to-use accounting software that can help you automate tasks such as bookkeeping, invoicing, expense tracking, inventory management and more.

As such, the software soon claimed up to 85 percent of the US small business accounting software market. I’m trying to keep track of business expense receipts (like meals out) by taking photos of the receipt immediately and adding info. The receipt will show up in QB Online, but not Memo data, nor Class).I’ve communicated and confirmed this problem with QB support. For a small business that needs help with bookkeeping and expense entry, QuickBooks Live Bookkeeping is a great resource to get the work done for a low monthly fee.

• You are partnered with a dedicated bookkeeping team you can communicate with regularly, they do all your bookkeeping for you, and you are presented with tax-ready financial statements.
• Whether you prefer self-service options or direct assistance from their support team, there are various channels available to address your needs.
• Those businesses wouldn’t necessarily even need to use the Plus version of QuickBooks Online.
• Also, I understand how this feature would be beneficial to your business.

For those who would like a call back from the QuickBooks support team, you can choose the “Text Message” option and provide the necessary information. The support team will then call you back within their hours of operation to assist you. If you prefer chat support over waiting on hold, you can visit the official QuickBooks website and navigate to the “Contact us” page. There, you will find the option to chat with a live representative who can address your concerns. Social Media Support Procedure Another way to communicate with a QuickBooks customer support representative is through their official social media pages.

Using the QuickBooks Live service is often cheaper than hiring an independent bookkeeper who will likely charge you hourly, which makes budgeting the expense a chore as it probably will change monthly. Should an error be found, QuickBooks will reopen the books for that month and fix the error with no extra charge. Sync with your bank and favourite apps, so your books are always accurate and up to date. Bench is similar to QuickBooks Live Bookkeeping in many ways. You are partnered with a dedicated bookkeeping team you can communicate with regularly, they do all your bookkeeping for you, and you are presented with tax-ready financial statements. Many or all of the products featured here are from our partners who compensate us.

What QuickBooks Live’s Bookkeepers Do for You

Versions of this product are available in many different markets. The QuickBooks UK edition also includes support for Irish and South African VAT. QuickBooks Enterprise was withdrawn from the UKI market in 2014. In May 2002 Intuit launched QuickBooks Enterprise Solutions for medium-sized businesses.

QuickBooks Online Plus has this capability built in, but it’s not required, so many businesses don’t do it. After reviewing all of the month’s transactions and fixing anything that needs fixing, your bookkeepers set a closing date and lock everything that was entered before then. This helps prevent accidental changes that could impede accurate reporting. Your bookkeepers tell you before they close out a month so you can enter any transactions that might be missing. QuickBooks Live pairs you with experienced bookkeepers who can reconcile your accounts, close your books, and provide advanced reports. Thanks to its excellent administrative tools and procedures, and an exceptional user experience, you always know where your accounts stand.

If you fail to match a payment to the right invoice, you risk annoying customers by requesting payments that have already been made. Your bookkeepers will help you set up your Chart of Accounts, connect your online banks, and go over the basics of QuickBooks Online Plus. If you’re already using it and have entered data, they’ll help create a plan to clean it up—for a $500 charge if you have more than two months of historical data.

Your QuickBooks Live Bookkeeper will not send invoices, pay bills, manage your inventory, or provide tax or financial advisory services. If you need payroll, that is available at an additional cost. Intuit also offers a cloud service called QuickBooks Online (QBO). The user pays a monthly subscription fee rather than an upfront fee and accesses the software exclusively through a secure logon via a Web browser. Intuit provides patches, and regularly upgrades the software automatically, but also includes pop-up ads within the application for additional paid services.

QuickBooks Live Bookkeeping is a subscription service that gives a business a certified bookkeeper to help manage the company books. There is a $500 cleanup fee to get started, which pays to get your books up to date, and then you pay $200 to $400 per month for the service. Although QuickBooks Live Bookkeeping offers “full-service” bookkeeping, some tasks often fall to in-house or outsourced bookkeepers that aren’t included in the service. And keep in mind this service won’t make tax filings on your behalf, so you’ll have to handle that separately. You may know what it’s like to try and correct accounting discrepancies.

Smart features that help you save time

Two come from double-entry accounting services that have no monthly subscription fee. Sunrise’s bookkeepers reconcile up to 120 transactions per month and provide support (text and email), month-end closings, and cash flow reports for $149 monthly. For $299 monthly, the Growing level reconciles up to 200 transactions and adds phone support. The Corporate level supports up to 500 transactions monthly and costs $499 per month. Established businesses will start their engagement with QuickBooks Live Bookkeeping’s cleanup services.

If you have at least 2 months of data in QuickBooks, there’s a flat fee for cleanup and setup for the first month of service. After the first month, pricing for QuickBooks Live Bookkeeping is based on your company’s average expenses in QuickBooks. Every three months, QuickBooks Live Bookkeeping automatically adjusts to the needs of your business by reevaluating your average expenses and pricing tier. Terms, conditions, pricing, special features, and service and support options subject to change without notice. But if you’re a larger business and you process a lot of transactions and need your financial books to be as clean and organized and comprehensive as possible, QuickBooks Live may make sense for you. Certainly, if you’re planning to get a loan or take on investors or make other major business changes sometime in the future, you need a pristine accounting file.

For example, you don’t have to worry about importing your bank statements, since they’re brought in automatically. Everything in your accounts gets touched by your bookkeepers, so nothing falls through the cracks—as long as you’re keeping up with your transactions. There are many things that QuickBooks Live bookkeepers won’t do. They don’t give tax advice, and they don’t serve as business advisors.

More by Intuit Inc

A certified bookkeeper will help you set up your chart of accounts according to your needs, help connect your bank accounts, and show you how to automate the processes you perform most. Statement Balance vs Current Balance Bookkeeping is an online bookkeeping service that connects small businesses with trusted, QuickBooks-certified virtual bookkeepers. Your bookkeeper takes the lead on your bookkeeping and runs essential reports so you can focus on your business.

Whether you prefer speaking with a customer service executive over the phone, using chat support, text support, social media support, or the call me back feature, QuickBooks has you covered. Yes, you can find guidance on how to connect your bank and credit card accounts to QuickBooks Online here. It’s also a good idea to ensure your books are reconciled — learn more about how to reconcile your books here. PCMag.com is a leading authority on technology, delivering lab-based, independent reviews of the latest products and services.

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When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Intuit reserves the right to change these hours without notice. Terms, conditions, pricing, service, support options, and support team members are subject to change without notice.